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Some call them blogs—we call them must-reads

Are productivity and performance metrics drivers of success or drivers of madness? As you aim to empower your teams, and their actions are trending toward consistent higher levels of customer satisfaction, it’s a great time to reevaluate how your employees are being supported through reinforcement and...

Fishing for king crab in the Bering Sea often means fishing in rough seas, high waves and blizzard-like conditions. It’s the way of life for the fishing boat captains who are featured on the TV show Deadliest Catch.Not anyone can be a captain. The people...

Understanding the different types of Mutant Learners, and the criteria required for an effective Mutant Learning Lab tool, we are now equipped to move into the five steps needed to build your own Mutant Learning Lab.Step 1. Connect: Join the relevant few As we have already...

When it comes to identifying and keeping sales talent, most companies struggle. Just because it’s important doesn’t mean it’s easy. Miller Heiman Group is a sales and service performance company. We’ve made it our business for the past several decades to dissect every aspect of...

I’ve been an admirer of the TV show Deadliest Catch for several years now, ever since I met the show’s narrator, Mike Rowe, and heard first-hand his stories about fishing for crab on the Bering Sea. It’s not a place for the weak-minded, that’s for...

Is social selling just hype, or does it really help salespeople? The CSO Insights 2016 Sales Enablement Optimization Study gives us a data-based answer. It has quantified the benefits of using social selling tools, and reports that the top five are:Deeper relationships with clients ...

In my previous post we looked at the 5 different types (or links) of learners, and realized that to be a Mutant Learner, or someone who spends their time in the four positive learning links, you need to build a Mutant Learning Lab. So, what...

During the past 40 years, I’ve studied every aspect of golf. I know every rule. I know what makes the great players great. I can watch Dustin Johnson and catch the little hitch at the top of his swing that causes the ball to hook...