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Some call them blogs—we call them must-reads

There’s something special about this time of year. I love watching The Masters golf tournament.And I especially love it when an unknown player emerges from the pack and wins the green jacket, or when a veteran on the back nine of his career makes a...

A few days ago, I was in a meeting with a finance executive. She said to me, “Could you draw that out for me? I’m a visual learner.A finance leader as a visual learner! I was amazed. I often think of finance people as purely...

Last week you were encouraged to become a mutant learner and actively harness and embrace technology on your learning journey. This week we’ll learn about the 5 different links or types of Mutant Learners.The 5 Links of Mutant Learning model is made up of two axes.The vertical...

Why isn’t your business growing like you want it to? It depends who you ask.  Sales will tell you that they aren’t getting good leads and, when they do close the business, customer service won’t do what it takes to make the customer happy.  Customer...

If you’re like me, when you want to remember something you write it down. This simple transfer of a thought from my head to a piece of paper (or word document or tablet) will remind me of what I need to do, when and where...

Social media proliferation, mobile applications and wireless accessibility have dramatically influenced how informal learning is taking place. The question is, are you someone who is embracing all of the relevant learning fragments available to you? If you frequently turn to social media and other online...

Suppose you and a friend are planning a large party. There are quite a few decisions to make – about food, drinks, music, decorations, and so on. You might need to borrow some chairs or rearrange the furniture.To put it in business terms, your planning...

With empowerment, a team’s actions can lead to higher customer satisfaction, improved employee morale and decreased time to resolution. We recently discussed the Action phase of customer service, so now we move onto how to Be Ready for what’s to come in order to best support...

Remember when you walked into a store and you only wanted to buy what everyone else was wearing?  Members Only jackets, Polo shirts, Jams! (You know you remember Jams!) Conformity was the norm and it seemed like everyone was rushing to get the same things.Today...