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Some call them blogs—we call them must-reads

In the world of customer service, the phrase “defining moment” can be defined as any moment in time when your customer has the opportunity to evaluate how well you have met their expectations.In this omni-channel world, your customers’ journey can start anywhere: on the web,...

Buzzwords like “social selling” can elicit many different reactions from employees in the same company, same department, even within the same sales team. For digital natives, social selling may seem so obvious that it’s hardly worth mentioning. For others in the workforce, just hearing the...

If you are at the top of your field, climbing the ladder to get there, or a best of breed performer in your space, you are likely already a life-long learner.  In fact, Warren Buffett and Charlie Munger have been quoted to say, “The other...

Recently, during a cocktail hour at my company’s global sales conference, a colleague initiated a conversation about the way another colleague was holding his hands in a photo that was posted on social media. Apparently, the pose was considered offensive in his country.We discussed the...

Have you taken a Lyft to an Airbnb or an Uber to a Bumble date lately? Talk about information made powerful. The world has changed. The crowd is now exponentially empowered and the buyer way more informed. The good news is that the buyer is...

A team’s actions can impact morale and dynamically effect downstream business decisions. We will dive into how Action begins with accountability, how to Be Ready for what’s to come, and the Continuous Learning Curve to support your employees and customers.Today, let’s discuss how Action leads...

If you’re like me, when you graduated from school you probably thought your days of classroom learning were over.But when you think about it, school was only the beginning of our learning process. If you are successful at anything in life, you are likely learning...

BOOM. Digital transformation is about to bypass all of us if we don’t embrace change.A little more than a decade ago, the world changed forever. It was caused by the birth of Twitter and Facebook and their availability to the public.Right before our eyes, the...

Earlier in my career, my company regularly required our team to attend training sessions or workshops. Each time, we started out eager to learn and would quickly soak up the knowledge only to go back to work and, after just a couple of days, forget...