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Your Investment (1 Day) – $825

Exceed your customers’ expectations every time.

Service Ready™ helps organizations create seamless customer experiences throughout the customer journey. Touching every corner of your organization, Service Ready™ focuses on the essential solution areas that drive a customer-focused culture.

Organizations that leverage Service Ready™ skills and strategies see a measurable increase in customer satisfaction. With over 40 years of experience and more than a million professionals trained, Miller Heiman Group equips your customer-facing teams with the skills and tools they need create memorable customer experiences.

Service Ready™ can help you:

  • Build Customer Loyalty: Learn to identify defining moments early in the sales process, and exceed customer expectations to build and retain customer loyalty.
  • Explore Communication Channels: Whether your customers prefer digital or in-person communications, we help you develop successful conversation tactics with buyers across different platforms.
  • Master Conversation Essentials: Acquire listening skills, lead high-value interactions and guide customer-focused conversations for win-win outcomes.
  • Navigate Challenging Situations: Learn how to address challenging situations, and reach amicable outcomes that don’t negatively impact customer relationships.
  • Strengthen Customer Connections: Don’t just meet customer needs — exceed them. We provide a roadmap for connecting day-to-day with buyers, ensuring you meet their unique business needs.

*Course fees are subject to change without notice.

Meals: Breakfast and lunch are included each day. Continental breakfast begins at 8:00 a.m.