Today, 67% of buyers say they hold companies to higher standards than ever for delivering excellent customer experiences, with 51% believing most companies fall short. Creating exceptional customer experiences starts with organisations committing to deliver outstanding service in every interaction and on every channel. This is difficult to master, as 54% of customers believe companies don’t have their best interest in mind.
The Customer Experience Best Practices Study analysed more than fifty customer experience strategies – from leadership activities and cross-organisation collaboration to training and coaching. Download to learn how organisations can optimise their service delivery to improve customer satisfaction through best-in-class customer experience strategies, deepening critical relationships and driving revenue in the long-term.
In this study you’ll also discover:
- How the evolution of customer expectations puts a new focus on customer experience as a strategic differentiator
- Best practices for developing a journey map strategy that eliminates silos
- Guidance on hiring and developing the right customer experience talent
- Ways to use Voice of Customer data to drive continuous improvements
Get it now to find out how your organisation can implement customer experience best practices at scale to increase customer satisfaction and grow brand loyalty.