Exceed your customers’ expectations every time.
Service Ready™ helps organisations to create seamless customer experiences throughout the customer journey. Touching every corner of your organisation, Service Ready™ focuses on the essential solution areas that drive a customer-focused culture.
Organisations that leverage Service Ready™ skills and strategies see a measurable increase in customer satisfaction. With over 40 years’ experience and more than a million professionals trained, Miller Heiman Group equips your customer-facing teams with the skills and tools they need to create memorable customer experiences.
Upgrade Your Organisation's Service Skills
Benefits of Service Ready™
Build Customer Loyalty
Learn to identify defining moments early in the sales process and exceed customer expectations to build and retain customer loyalty.
Explore Communication Channels
Whether your customers prefer digital or in-person communications, we help you to develop successful conversation tactics with buyers across different platforms.
Master Conversation Essentials
Acquire listening skills, lead high-value interactions and guide customer-focused conversations for win-win outcomes.
Navigate Challenging Situations
Learn how to address challenging situations and reach amicable outcomes that don't have a negative impact on customer relationships.
Strengthen Customer Connections
Don't just meet customer needs - exceed them. We provide a roadmap for connecting day-to-day with buyers, ensuring you meet their unique business needs.
Drive a Holistic Customer Service Approach
Built for a variety of service professionals, including field service engineers and technical service teams, our programmes drive improvement to solve service problems effectively.