When: Wednesday, April 15, 11:00 a.m EDT
In a world full of disruption, those on the frontlines make a difference. Now more than ever, every customer touchpoint is important to continue to build loyalty and retention. With emotions running high for both your customers and your customer facing teams, how are you meeting their needs?
While we often can’t control a crisis at hand, we can control our response to it. Miller Heiman Group, now part of Korn Ferry, is opening our Service Ready portfolio for a live one-hour webinar with instantly actionable tools. You will be ready to equip your team with the customer experience strategies to address difficult customer conversations.
During the live webinar you’ll:
- Get immediate steps your team can take in order to have the right conversations: questions to ask, what to listen for, responses to give
- Learn how to deliver peace of mind to your customers and address issues with empathy
- Discover techniques to defuse customer tension
- Prepare for commonly encountered challenging customer situations
By attending the webinar you’ll receive exclusive access to our disruption customized module, delivering unwelcome news, ready to enable your teams.
Watch the webinar and get started today.