Steak dinners with clients, follow-up phone calls… and organizing your business life on a Palm Pilot? CRM users have been through a lot in the past 40 years. Miller Heiman looks back at the evolution of sales technology to gain insight on how the industry got here — and, with CRM 4.0, where sales are headed next. Ready to check out the solution of the future? Scout by Miller Heiman Group is here.