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Exceed your customers’ expectations every time.

Service Ready™ customer service training helps organisations to create seamless customer experiences throughout the customer journey. Touching every corner of your organisation, Service Ready™ focuses on the essential solution areas that drive a customer-focused culture.

Organisations that leverage Service Ready™ skills and strategies see a measurable increase in customer satisfaction. With over 40 years’ experience and more than a million professionals trained, Miller Heiman Group equips your customer-facing teams with the skills and tools they need to create memorable customer experiences.

Upgrade Your Organisation's Service Skills

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Benefits of Service Ready™ Customer Service Training


Build Customer Loyalty

Learn to identify defining moments early in the sales process and exceed customer expectations to build and retain customer loyalty.


Explore Communication Channels

Whether your customers prefer digital or in-person communications, our customer service training helps you to develop successful conversation tactics with buyers across different platforms.


Master Conversation Essentials

Acquire customer service listening skills, lead high-value interactions and guide customer-focused conversations for win-win outcomes.


Navigate Challenging Situations

Learn how to address challenging customer service situations and reach amicable outcomes that don't have a negative impact on customer relationships.


Strengthen Customer Connections

Don't just meet customer needs - exceed them. We provide a roadmap for connecting day-to-day with buyers, ensuring you meet their unique business needs.


Drive a Holistic Customer Service Approach

Built for a variety of service professionals, including field service engineers and technical service teams, our programmes drive improvement to solve service problems effectively.

Delivery Options

  • Facilitated by experienced sales leaders, instructor-led training offers a hands-on approach for sellers that thrive on face-to-face collaboration and skills practice.

  • With anytime, anywhere access from electronic or mobile devices, Miller Heiman Group's digital learning options are ideal for geographically diverse audiences looking for flexible solutions.

  • Combining the best of digital and in-person learning options, real-time application and digital reinforcement support your learning investment.

Upgrade Your Organisation's Service Skills

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