Our leadership is run by some of the industry’s most successful sales and service people. They succeed in their career by outperforming the competition time and time again. Now they’re dedicated to improving your performance and ensuring your success.
President & CEO
Byron Matthews leads Miller Heiman Group’s commitment to championing customer-management excellence throughout the customer life cycle and across the enterprise. His dedication to placing the customer at the core of everything gives Miller Heiman Group its expanded, holistic approach for developing, managing and sustaining long-term customer relationships. Before joining the organization, he served as Senior Vice President of Sales at Aflac, where he led more than 30,000 sales professionals across multiple channels. He also spent more than five years at Mercer as Global Sales Performance Business Practice Leader, where he grew revenue more than 40%.
Chief Customer Officer
Mark Grimshaw brings more than 20 years of experience in sales and general management across multiple industry sectors. He’s recruited, built and led teams that have won and managed contracts in excess of $1.6 billion. At Miller Heiman Group, Mark is responsible for ensuring that our products, services, marketing and operations are fully aligned to serve our customers and partners. His experience at global companies like Hewlett-Packard, GlaxoSmithKline and McKinsey & Company gives him a solid foundation to deliver on our promise of customer-centric service.
Channel Distribution Officer
Nattalie Hoch is responsible for the health and success of independent distribution channels and sales operations, which includes independent sales consultants, franchises and partners. She also leads recruitment and education efforts for all new and existing sales consultants and distribution partners. Nattalie joined Miller Heiman in 2001 as a sales representative, quickly rising through the company in a series of roles and departments. This global view of the company offered a unique perspective for understanding our clients’ sales challenges, while giving her the foundation for delivering holistic solutions. Nattalie also has more than 20 years of sales and sales leadership experience in industries ranging from hospitality to airlines to technology.
Managing Director, Miller Heiman Group, EMEA
Richard Hilton has a track record of proven success that drives meaningful growth in the sales performance industry. He has a wealth of rich, complex sales and sales leadership experience running people-oriented businesses within the professional services area. Hilton’s passion for generating results through innovative products and delivery methods, coupled with his consultancy-led approach, will enable customers to drive revenue and create efficiencies in their sales and service functions. Hilton has worked for some of the biggest brands in the industry, including ADP, Mercer and Barclays. Most recently, he served as sales director for Capita Employee Benefits, where he led a team who introduced powerful, technology-based solutions to the market.
Managing Director, Miller Heiman Group, Asia
Greg Moore has more than 20 years experience in sales, sales management and business leadership in a number of industries, including banking and finance, healthcare and IT. Before becoming Managing Director for Miller Heiman Group, he served as managing director of Huthwaite Asia-Pacific, where he more than doubled the size of that office in less than three years. He’s a frequent guest lecturer at MBA programs across Asia on topics such as negotiation skills, sales best practices and sales management.