North America

Conference Overview

Disruption is happening in nearly every aspect of business — from changing technologies, generational shifts and greater global competition to a new breed of talent, increasing customer demands and shifting behaviors.

Unfortunately, many sales and service organizations continue to rely on static processes and procedures instead of agile strategies and sales methodologies. As a result, the number of salespeople making quota has dropped from 63 percent to 53 percent in the last five years, according to CSO Insights, the research division of Miller Heiman Group.

Get Your Sales and Service Organizations Back on Track at Elevate 2018

At Elevate 2018: Innovation in Action, we’ll provide the tools you need to take on industry changes and prepare your business for the future of sales. Held at the Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch, Elevate 2018 offers relevant sessions to help sellers navigate today’s market.

You’ll walk away with:

  • Actionable insights from industry thought leaders, including how to align your sales techniques to better serve and engage customers.
  • New data and strategies from CSO Insights, the research division of Miller Heiman Group.
  • An exclusive first look at Miller Heiman Group’s newest technology and sales tools.
  • A copy of the new book from Miller Heiman Group CEO & President Byron Matthews and Tamara Schenk, “Sales Enablement: A Master Framework to Engage, Equip, and Empower A World-Class Sales Force.”

Featured Speaker

Jeremy Gutsche

Jeremy Gutsche is on a mission to help people cultivate better ideas faster. The founder and CEO of TrendHunter, the world’s top trend firm, Gutsche is a New York Times bestselling author and award-winning innovation speaker, making him one of the most sought-after keynote speakers in the world. 

Byron Matthews

As President & CEO, Byron Matthews leads Miller Heiman Group’s commitment to providing organizations worldwide with an expanded, holistic approach for developing, managing, and sustaining long-term customer relationships. With more than 20 years of experience, Byron has consulted for and led sales organizations for several Fortune 500 companies.

Jim Dickie

Jim Dickie began his career more than 30 years ago with IBM and Sterling Software before launching two successful software companies. His client work spans multiple industries and includes world-renowned companies, including 3M, ADP, GE Capital, Cisco Systems, Corning, Fairchild Semiconductor, Harte Hanks, Federal Express, IBM, Accenture, VISA, HP, Barclays, Rockwell and Intel.

Seleste Lunsford

Seleste Lunsford has consulted with sales and service organizations for more than 20 years, helping them acquire, grow and retain client relationships. As Managing Director of CSO Insights, Seleste helps guide our research focus areas and define our market deliverables.

Dana Hamerschlag

Dana Hamerschlag is a strategic technology leader with a track record of launching innovative and new cloud-based solutions for learning. In her role as Chief Product Officer at Miller Heiman Group, Dana leads the global product organization and is driving the continued innovation of the Be Ready suite of solutions.

Harry Dunklin

Partner in the Sales Consulting Practice at Miller Heiman Group, Harry leads a team which provides advisory services to clients in the areas of defining sales and sales management methodologies, performing sales effectiveness capabilities diagnostics, conducting talent assessment, facilitating competency and role profile development, and defining metrics and discipline to improve the quality of pipelines.

Ray Smith

Ray Smith is a technology entrepreneur and engineer who loves to build innovative solutions and high-performing teams. He has a particular passion for data science and artificial intelligence but most importantly in how to apply these techniques to disrupt accepted business norms in order to deliver actionable insight and real value. Ray is the co-founder and was CEO of, the complete revenue generation platform.

Stephen Messer

Stephen Messer is an early-Internet entrepreneur, inventor & investor who has founded several global businesses, most notably credited for creating the sector of online marketing referred to as ‘affiliate marketing’ through the launch of his organization, LinkShare (sold in 2005 to Rakuten for $425 million). He has since co-founded & is CEO of predictive-AI technology company Collective[i].

Chuck Davison

Chuck W. Davison Jr. has served as President and CEO of FairfieldNodal since June 2015. Prior to that, he was Senior VP & Company Officer of Oceaneering International, Inc., where he was responsible for worldwide P&L of the Subsea Products business, with revenues of $1.3 billion and 2,500 employees worldwide.