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Connect and build loyalty with customers in high-stakes situations.

Technical support engineers and field service representatives provide service in uncertain environments. With tight deadlines, big budgets, complex solutions and daunting responsibilities, they’re laser-focused on fixing broken products. Each time your field service reps interface with a client—whether face-to-face, in writing or over the phone—they have an opportunity to build and maintain the customer relationship in challenging moments.

Service Ready™ for Technical Support & Field Service helps them build skills to meet and exceed customer expectations,  providing an experience that delights your customers—even in situations that are decidedly not delightful.

Provide High Value When the Stakes are High

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Benefits of Technical Service and Field Support Service Training


Inspire Confidence

Give your field reps the confidence to communicate with your customers in writing and face-to-face


Develop an Exit Strategy

Equip your teams to focus on all possible solutions while defining the scope of the problem and the most readily available solution


Secure Customer Satisfaction

Go the extra mile without increasing service call costs or lengthening the time to resolution


Dial Down the Tension

Build rapport with customers and stay focused under pressure, while ensuring your teams feel secure bouncing back from challenging interactions

Delivery Options

  • With anytime, anywhere access from electronic or mobile devices, Miller Heiman Group's digital learning options are ideal for geographically diverse audiences looking for flexible solutions.

  • Combining the best of digital and in-person learning options, real-time application and digital reinforcement support your learning investment.

Provide High Value When the Stakes are High

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