Skip to content

Exceed your customers’ expectations every time.

Service Ready™ customer service training helps organizations create seamless customer experiences throughout the customer journey. Touching every corner of your organization, Service Ready™ focuses on the essential solution areas that drive a customer-focused culture.

Organizations that leverage Service Ready™ skills and strategies see a measurable increase in customer satisfaction. With over 40 years experience and more than a million professionals trained, Miller Heiman Group equips your customer-facing teams with the skills and tools they need create memorable customer experiences.

Upgrade Your Organization's Service Skills

Get Started

Benefits of Service Ready™ Customer Service Training

Checkmark

Build Customer Loyalty

Learn to identify defining moments early in the sales process, and exceed customer expectations to build and retain customer loyalty.

Checkmark

Explore Communication Channels

Whether your customers prefer digital or in-person communications, our customer service training helps you develop successful conversation tactics with buyers across different platforms.

Checkmark

Master Conversation Essentials

Acquire customer service listening skills, lead high-value interactions and guide customer-focused conversations for win-win outcomes.

Checkmark

Navigate Challenging Situations

Learn how to address challenging customer service situations, and reach amicable outcomes that don't negatively impact customer relationships.

Checkmark

Strengthen Customer Connections

Don't just meet customer needs -- exceed them. We provide a roadmap for connecting day-to-day with buyers, ensuring you meet their unique business needs.

Checkmark

Drive a Holistic Customer Service Approach

Built for a variety of service professionals, including field service engineers and technical service teams, our programs drive improvement to solve service problems effectively.

Delivery Options

  • Facilitated by experienced sales leaders, instructor-led training offers a hands-on approach for sellers that thrive on face-to-face collaboration and skills practice.

  • With anytime, anywhere access from electronic or mobile devices, Miller Heiman Group's digital learning options are ideal for geographically diverse audiences looking for flexible solutions.

  • Combining the best of digital and in-person learning options, real-time application and digital reinforcement support your learning investment.

Upgrade Your Organization's Service Skills

Upcoming Sales Training Courses

View All Courses

Request an In-Person Training at Your Location

 

Related Customer Service Training