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Exceed your customers’ expectations in every interaction.

Service Ready™ customer service training helps organizations create seamless customer experiences throughout the customer journey. Touching every corner of your organization, Service Ready focuses on the essential solution areas that drive a customer-focused culture.

Organizations that leverage Service Ready skills and strategies see a measurable increase in customer satisfaction. With more than 40 years’ experience and more than 1 million professionals trained, Miller Heiman Group equips your customer-facing teams with the skills and tools they need to create memorable customer experiences.

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Benefits of Service Ready™ Customer Service Training

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Build Customer Loyalty

Identify opportunities to create positive defining moments early in the customer journey, and exceed customer expectations to build and retain loyalty

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Master Conversation Essentials

Acquire customer service listening skills, lead high-value interactions and guide buyer-focused conversations for win-win outcomes

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Strengthen Customer Connections

Don't just meet customer needs— exceed them. Learn how to create a roadmap for connecting day-to-day with buyers, ensuring you meet their unique business needs

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Navigate Challenging Situations

Address challenging customer service situations and reach amicable outcomes that don't negatively impact customer relationships

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Explore Communication Channels

Whether your buyers prefer digital or in-person communications, our customer service training helps you develop successful conversation tactics to connect with buyers across different platforms

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Drive a Holistic Customer Service Approach

Built for a variety of service professionals, including field service engineers and technical service teams, our programs show your reps how to resolve service problems effectively and efficiently

Delivery Options

  • Facilitated by experienced sales leaders, instructor-led training offers a hands-on approach for sellers that thrive on face-to-face collaboration and skills practice.

  • With anytime, anywhere access from electronic or mobile devices, Miller Heiman Group's digital learning options are ideal for geographically diverse audiences looking for flexible solutions.

  • Combining the best of digital and in-person learning options, real-time application and digital reinforcement support your learning investment.

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