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Exceed your customers’ expectations in every interaction.

Service Ready™ customer service training helps organizations create seamless customer experiences throughout the customer journey. Touching every corner of your organization, Service Ready focuses on the essential solution areas that drive a customer-focused culture.

Organizations that leverage Service Ready skills and strategies see a measurable increase in customer satisfaction. With more than 40 years’ experience and more than 1 million professionals trained, Miller Heiman Group equips your customer-facing teams with the skills and tools they need to create memorable customer experiences.

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Benefits of Service Ready™ Customer Service Training


Build Customer Loyalty

Identify opportunities to create positive defining moments early in the customer journey, and exceed customer expectations to build and retain loyalty


Master Conversation Essentials

Acquire customer service listening skills, lead high-value interactions and guide buyer-focused conversations for win-win outcomes


Strengthen Customer Connections

Don't just meet customer needs— exceed them. Learn how to create a roadmap for connecting day-to-day with buyers, ensuring you meet their unique business needs


Navigate Challenging Situations

Address challenging customer service situations and reach amicable outcomes that don't negatively impact customer relationships


Explore Communication Channels

Whether your buyers prefer digital or in-person communications, our customer service training helps you develop successful conversation tactics to connect with buyers across different platforms


Drive a Holistic Customer Service Approach

Built for a variety of service professionals, including field service engineers and technical service teams, our programs show your reps how to resolve service problems effectively and efficiently

Delivery Options

  • Facilitated by experienced sales leaders, instructor-led training offers a hands-on approach for sellers that thrive on face-to-face collaboration and skills practice.

  • With anytime, anywhere access from electronic or mobile devices, Miller Heiman Group's digital learning options are ideal for geographically diverse audiences looking for flexible solutions.

  • Combining the best of digital and in-person learning options, real-time application and digital reinforcement support your learning investment.

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